Help & support

Sign in with the same Apple ID, open Echo, go to Profile, open the upgrade screen and tap Restore purchases. Your Plus, Pro or Family access comes back automatically.

On your iPhone open Settings, tap your name, then Subscriptions, and choose Echo. From there you can switch between monthly and yearly, change plans or cancel. You keep access until the end of the period you've already paid for.

Subscribe to the Family plan and turn on Family Sharing for Echo in Settings → your name → Family Sharing → Subscriptions. Up to 5 family members (6 people in total) get full access with their own Apple ID, progress and streak.

Refunds for App Store purchases are decided by Apple. Request one at reportaproblem.apple.com within Apple's refund window.

Make sure Echo has microphone access in Settings → Privacy & Security → Microphone. Speak at a normal volume about 20–30 cm from the phone, and avoid noisy rooms. If you use Bluetooth headphones, try the iPhone's own microphone.

Per-sound scores come from our scoring server. If it can't be reached (for example on a weak connection), Echo uses an on-device check that only knows which word it heard. Reconnect to the internet and try again to get full per-sound scores.

Auto practice is on by default; you'll find the switch in Profile → Learning. With it on, Echo plays the model, opens the mic, stops when you go quiet and scrolls to your result. Tapping play or the mic yourself cancels the automatic cycle.

Yes — Profile → Learning → Reference accent. The model voice and scoring follow your choice. Sentence rhythm (prosody) is currently scored for American English only.

The Free plan includes 2 full lessons every day, and you can unlock up to 3 more a day by watching short ads. A lesson you start stays reserved, so you can finish it later the same day.

If you have gems, open the shop and use Streak repair within two days of the break. To avoid it next time, keep a streak freeze in stock — it covers one missed day automatically.

Check that notifications are allowed for Echo in Settings → Notifications, and that daily reminders are on in Profile. Echo stays quiet on days you've already practised.

Profile → Appearance → Language. Echo is available in 32 languages and you can switch at any time.

Email support@debugsy.com from the address you want us to reply to and include your Echo username. We'll delete your account data from our servers and confirm when it's done. Deleting the app removes everything stored on your iPhone.